Shipping
Order Processing
Orders will be processed within 2 full business days of the order being placed. Orders will not be processed or shipped on weekends or holidays.
Shipping Options
Ground Shipping via FedEx
Complimentary Domestic Ground shipping on orders of $200 or more. International orders excluded.
A flat rate shipping of $9.50 apply for purchases below $200. Ground Shipping orders will typically arrive within 5 to 7 days (not including holidays). Standard shipping is available for orders to the United States, including Alaska and Hawaii. Shipping to P.O. Boxes, APO/FPO addresses and U.S. Territories is NOT currently available.
2-Day Shipping via FedEx
Standard shipping rates apply. Orders must be placed by 10:30am EST to qualify for same day shipping. 2-Day shipping orders usually arrive within 2 to 3 business days (Monday through Friday, not including weekends or holidays). For Rural Routes and remote locations, 2-Day Shipping orders usually arrive within 3 to 4 business days.
Overnight Shipping via FedEx
Standard shipping rates apply. Orders must be placed by 10:30am EST to qualify for same day shipping. Overnight Shipping orders usually arrive the following business day (not including weekends or holidays). For Rural Routes and remote locations, 1-Day shipping orders usually arrive within 2 to 3 business days.
Donald Ross Sportswear will gladly accept a return or exchange of items that are in new condition with original tags. Returned items cannot be washed, worn, or altered. Please note that we are unable to accept returns of items purchased from Golf Shops and Country Clubs. Those transactions must take place through the original retailer.
We do not accept exchanges at this time, but we will gladly accept a return that meets the criteria detailed above. If you would like a new size, we ask that you purchase the new item and return the unwanted item. If a return is initiated, a restocking fee of $7.50 will be deducted from the credit amount. Please reach out to our customer service team if you have any questions regarding this policy or need further assistance with your order.
Full-Price merchandise must be returned within 30 days of the order date to receive a refund. The refund will be applied to the original method of payment. The original shipping charges are not eligible for a refund. Please allow 1-2 weeks for a refund of your purchase.
All applicable promotions, discounts, offers, and free items (as part of a qualifying purchase) granted at the time of purchase will be prorated and applied to the amount of refund or credit.
Sale-Price Merchandise must be returned within 30 days of the order date to receive a refund. The refund will be applied to the original method of payment. All goods marked as ‘final sale’ will not be eligible for a return
Please note that for international returns, shipping costs are at the customers expense.
Any custom embroidered garments are ineligible for a return.
Gift Cards cannot be returned, refunded, exchanged, or redeemed for cash.
How to Make a Return:
To make a return please click HERE
Returning a Gift
If you are sending back items you received as a gift and do not have the original packing slip, please include the name of the gift giver. The purchaser will not be notified about your return unless requested. Items can be refunded for value of items at purchase or can be returned for a gift card.