PRODUCT INQUIRIES
Click HERE for our size charts.
Most of our garments are recommended for normal wash and low tumble dry. However, please refer to the laundry instructions on the care tag of each pieces.
Donald Ross Sportswear is not responsible for lost or stolen gift cards..
You can check all your gift card balances under My Account here.
ORDER INQUIRIES
Click HERE to go to your account to modify or cancel an order. Please note once the order is in process, we cannot guarantee these changes. Email customerservice@donaldross.com for direct inquiries.
You will receive a tracking notification when your order has left the warehouse
You can check your order status by clicking HERE
Donald Ross Sportswear will offer a price adjustment if an item drops in price within 7 days of purchase.
We accept Visa, Mastercard, and American Express.
You cannot return or exchange merchandise purchased from a pro shop or country club. That transaction will take place through the original point of purchase.
SHIPPING INQUIRIES
We do not currently ship to PO Boxes.
We do not ship on the weekends or major Holidays.
We ship all orders via FedEx. All orders are shipped Ground unless requested otherwise at time of checkout.
RETURN AND EXCHANGE INQUIRIES
Please click HERE to make a return.
We do not accept exchanges at this time, but we will gladly accept a return that meets the necessary criteria. Learn more.
ACCOUNT INQUIRIES
Click HERE to unsubscribe from our mailing list.
Click HERE to update your personal account information.
CORPORATE INQUIRIES
Yes! We would love to provide apparel for your company and/or event. Please click HERE to submit a request.
We currently do not embroider personal orders, but can embroider bulk orders. Please click HERE to submit a request.