Orders will be processed within 2 full business days of the order being placed. Orders will not be processed or shipped on weekends or holidays.
Ground Shipping via FedEx
Complimentary Ground shipping on orders of $150 or more
Standard shipping rates apply for purchases below $150. Ground Shipping orders will typically arrive within 5 to 7 days (not including holidays). Standard shipping is available for orders to the United States, including Alaska and Hawaii. Shipping to P.O. Boxes, APO/FPO addresses and U.S. Territories is NOT currently available.
2-Day Shipping via FedEx
Standard shipping rates apply. Orders must be placed by 10:30am EST to qualify for same day shipping. 2-Day shipping orders usually arrive within 2 to 3 business days (Monday through Friday, not including weekends or holidays). For Rural Routes and remote locations, 2-Day Shipping orders usually arrive within 3 to 4 business days.
Overnight Shipping via FedEx
Standard shipping rates apply. Orders must be placed by 10:30am EST to qualify for same day shipping. Overnight Shipping orders usually arrive the following business day (not including weekends or holidays). For Rural Routes and remote locations, 1-Day shipping orders usually arrive within 2 to 3 business days.
Donald Ross Sportswear will gladly accept a return or exchange of items that are in new condition with original tags. Returned items cannot be washed, worn or altered. Please note that we are unable to accept returns of items purchased from Golf Shops and Country Clubs. Those transactions must take place through the original retailer.
Full-Price merchandise must be returned within 30 days of the order date to receive a refund or exchange. The refund will be applied to the original method of payment. The original shipping charges are not eligible for a refund. Please allow 1-2 weeks for a refund of your purchase.
All applicable promotions, discounts, offers, and free items (as part of a qualifying purchase) granted at the time of purchase will be prorated and applied to the amount of refund or credit.
Sale-Price Merchandise must be returned within 30 days of the order date to receive a refund or exchange. The refund will be applied to the original method of payment. All goods marked as ‘final sale’ will not be eligible for a return
Gift Cards cannot be returned, refunded, exchanged or redeemed for cash.
Return Postage is provided in each shipment. Please note using the provided label, Donald Ross Sportswear will deduct $7.50 from your refund amount.
How to Make a Return:
To make a return please click HERE
How to Make an Exchange:
To make an exchange please click HERE
Returning or Exchanging a Gift
If you are sending back items you received as a gift and do not have the original packing slip, please include the name of the gift giver. The purchaser will not be notified about your return or exchange unless requested. Items can be exchanged for value of items at purchase or can be returned for a gift card.