Returns are only accepted through orders placed through the Donald Ross E-Commerce web site. We are unable to accept returns of items purchased from Golf Shops and Country Clubs. Those transactions must take place through the original retailer. Donald Ross Sportswear will gladly accept a return of items that are in new condition with original tags. Items washed, worn, stained, or altered will not be accepted.
We do not accept exchanges at this time, but we will gladly accept a return that meets the criteria detailed above. If you would like a new size, we ask that you purchase the new item and return the unwanted item. If a return is initiated, a restocking fee of $7.50 will be deducted from the credit amount. Please reach out to our customer service team if you have any questions regarding this policy or need further assistance with your order.
Full-Price merchandise must be returned within 30 days of the order date to receive a refund. The refund will be applied to the original method of payment. The original shipping charges are not eligible for a refund. Please allow 1-2 weeks for a refund of your purchase.
All applicable promotions, discounts, offers, and free items (as part of a qualifying purchase) granted at the time of purchase will be prorated and applied to the amount of refund or credit.
In the event of sales or promotions, we DO NOT offer adjustments to prior purchases
Sale-Price Merchandise must be returned within 30 days of the order date to receive a refund. The refund will be applied to the original method of payment. All goods marked as ‘final sale’ will not be eligible for a return
All shipping costs are at the customers expense.
INELIGIBLE FOR RETURNS:
Any custom embroidered garments are ineligible for a return.
Gift Cards cannot be returned, refunded, exchanged, or redeemed for cash.
Returning a Gift:
If you are sending back items you received as a gift and do not have the original packing slip, please include the name of the gift giver. The purchaser will not be notified about your return unless requested. Items can be refunded for value of items at purchase or can be returned for a gift card.